01
Answers questions at midnight so you don't have to
Upload your boiler instructions, bin days, appliance manuals and tenancy paperwork. Latch reads it all and answers tenants in plain English — at midnight or on a Sunday.
Latch.Renting, done properly.
Your property, hosted - not just managed.
Latch turns your house manuals, tenancy paperwork and local know-how into a warm AI assistant that answers tenant questions instantly — and escalates the things that really need you.
- Answers questions at midnight so you don't have to
- Triages maintenance before it becomes a call-out
- Works for one property or ten
Features
Thoughtful by design. Quiet by default.
02
Triages maintenance before it becomes a call-out
When a tenant reports a leak or no hot water, Latch walks them through the first checks, captures photos and details, then escalates straight to you with a clear summary — or to your contractor if you'd rather.
03
One assistant for every tenant
Whether it's a couple in a single let or six housemates in an HMO, every tenant gets the same instant, on-brand help. You stay in the loop without being on call.
See it in action
Your house manual, in your tenants' pocket.
A real example — The Elms, a Victorian terrace in Clapham let to four housemates. Tap a question to see how Latch answers.
House Manual
The Elms
Clapham · SW4 · House share (4 tenants)
James, your property owner
Issues triaged in under a minute
Try a question
There's no hot water
Sorry about that. Let's try the quick fix first — the boiler is in the kitchen cupboard above the washing machine. Have a look at the small screen:
- If you see a green light, the boiler is on. Skip to step 3.
- If you see a red light or an error code, hold the reset button for 3 seconds and wait 2 minutes.
- Turn a hot tap on for 30 seconds — water should warm up.
Still nothing? I've logged this with James and a Gas Safe engineer will be in touch within the hour.
Issue escalated to James
Boiler · No hot water · Priority: High
Logged 21:14 · ETA reply within 30 min
Ask anything about the house…
Getting started
Up and running in an evening.
01
Drop in your house manuals
Upload your tenancy agreement, boiler instructions, appliance manuals and a few notes about quirks of the property. Latch reads everything and builds a clean knowledge base in minutes.
02
Set your escalation rules
Decide what gets handled by Latch and what comes to you — leaks, boiler faults, noise complaints, lockouts. Add your trusted contractors for instant dispatch.
03
Share one link per tenancy
Each property gets its own link. Send it at move-in and Latch is on call from then on — answering tenants in seconds, only pinging you when it matters.
Pricing
One plan. Every feature.
No feature gating, no surprise fees. Talk to us for a simple, flat fee per property.
Single Let
1 property
For property owners with a single let or one house share they manage themselves.
Get a quotePortfolio
Up to 5 properties
For owners with a small mix of single lets and HMOs across London.
Get a quoteProfessional
Up to 15 properties
For experienced owners and small agencies managing a growing portfolio.
Get a quoteEvery plan includes
- Conversational house manuals
- Issue triage & escalation
- Repair coordination
- Tenant move-in & move-out flows
- Unlimited manual updates
- 14-day free trial
Enterprise — Custom pricing for build-to-rent operators and agencies with 21+ properties. Contact us.
Latch isn't a property management system. It doesn't collect rent or handle contracts — it just makes sure your tenants always have someone to talk to.
The impact
Quieter weekends. Happier tenants.
6 hrs
Saved per week, per property
< 60 sec
Reply time, even at 2am
73%
Tenant issues resolved without a call-out
0
Repeat questions about the boiler
Built for modern owners.
“With more than 20 years in property, I have a belief that beautiful tech makes living spaces better. Latch is that belief, built.”
Drew Rogers
Owner, Operator, Entrepreneur | London
Stop fielding the same tenant questions.
Be one of the first landlords on Latch. Early access includes a hand-built house manual for your first property, on us — single let or HMO.
No spam · Founder-led onboarding
Staying compliant with the Renters' Rights Act starts with good communication. Latch makes that automatic.